The top reasons cited by companies for choosing outsourcing are summarized below:
29% - Cutting operating costs
13% - Avoiding needed investment
29% - Focusing on core business
14% - Inability to staff appropriately
14% - Upgrading to current service levels
Advantages for outsourcing to Shalom.
The top reasons cited by companies for choosing outsourcing are summarized below:
Large Educated Population: India is home to the largest educated English-speaking graduates in technical, marketing, engineering, and medical fields in the world. Entrance into reputed Colleges and Universities in India are even more competitive than the best in the U.S.
Low Turnover: Customer care centers in the United States experience very high turnover, usually 40% to 70% per year. Considering the time and costs associated with training new CSRs, it becomes difficult to maintain quality service at a low cost. Since Indian call centers have only an average 5% of turnover.
Low Costs: Compared to American call centers, outsourcing with Shalom would save you at least 50% in operational expenses.
Complimentary Time Zone: The time zone difference between the U.S. and India is about 12 hours. This means that a job submitted in the evening at 6 p.m. PST, reaches India at 6 a.m. and is completed by 6am PST the following morning - saving you an entire work day!
Increased operational efficiency and effectiveness: Shalom provides and manages world-class billing and customer care solutions with contracted service level agreements for online system availability, bill timeliness, bill accuracy, and critical outputs.
Improved revenue stream and cash flow: Shalom helps you attain a more predictable cost structure that closely matches your revenue stream and cash flow, allowing you to focus on your core business.
